A Patient Management System (PMS) is the core of any healthcare facility's digital infrastructure. It manages patient information throughout their healthcare journey. This guide covers essential features every PMS should have.
What is a Patient Management System?
A PMS is software that manages:
- Patient registration and demographics
- Appointment scheduling
- Visit tracking and history
- Medical records
- Communication and follow-up
- Reporting and analytics
Essential Features
1. Patient Registration
- Quick demographic entry
- Unique patient ID generation
- Photo capture
- Emergency contact details
- Insurance/billing information
- Duplicate detection
2. Appointment Scheduling
- Visual calendar interface
- Multi-provider scheduling
- Time slot management
- Appointment reminders (SMS)
- Waitlist management
- No-show tracking
3. Queue Management
- Digital check-in
- Token/queue number
- Wait time display
- Priority handling
- Queue analytics
4. Medical Records
- Visit history
- Clinical notes
- Diagnosis records
- Prescription history
- Lab and radiology results
- Allergies and alerts
5. Communication Tools
- SMS appointment reminders
- Follow-up notifications
- Lab result alerts
- Bulk messaging
- WhatsApp integration (optional)
6. Reporting
- Patient statistics
- Visit trends
- No-show rates
- Provider productivity
- Custom reports
Advanced Features
- Patient portal access
- Telemedicine integration
- Mobile app for patients
- Chronic disease management
- Population health analytics
HospitalOS Patient Management
Complete patient management included:
- All essential features above
- Works offline
- Fast search and retrieval
- SMS integration available
- Comprehensive reporting
- Scalable to any size facility
Conclusion
A robust patient management system improves patient experience and operational efficiency. HospitalOS provides comprehensive patient management designed for African healthcare facilities. Request a demo today.
